@Dana Kim can you double check the discount before we send this out?
Object comments
Comments on an object support rich text formatting, mentioning other users (type @ and a name,
or pick from the dropdown), and full-text search. Mentioned users get an email notification with
the comment text and a link to the object. Comments are one tab (chat icon) in the object detail
drawer's icon bar, alongside Relationships and History. The search icon only appears once the
object has at least one comment.
Comments
Add a comment
PA
Reply
External vs. internal comments
| External comments | Internal comments (notes) | |
|---|---|---|
| Default | Yes — a comment with no type set defaults to external | No — must be explicitly chosen |
| Visible to | Everyone with access to the object, internal and external | Internal users only |
| Use case | General collaboration, discussions visible to all stakeholders | Private team discussion, sensitive notes |
Internal notes get an "INTERNAL" badge next to the author's name; external comments don't.
Internal comments can only be created on objects whose type has internal notes enabled. That check is the only gate on creation — any user with comment access to the object can post an internal comment once the type allows them; it's the read side that hides internal comments from external users.
Deleting a comment is limited to its author, or a workspace Owner/Admin.
Notifications
| External comment | Internal note | |
|---|---|---|
| Internal watchers | ✓ | ✓ |
| External watchers | ✓ | — |
| Internal restricted users | ✓ | — |
See also User mentions, Object Watch.
Confirmed with the vendor — updated pricing is attached to the record.